[Resolved]  Indigo Airlines — Payment Deducted but PNR Not Received

Address:

909/1 YAGAPPA NAGAR MAIN ROAD

Dear Sir/Madam,

I am writing to register a consumer complaint against Indigo Airlines. On 13/04/2023, I booked a flight from Muscat to Chennai (Vice Versa) with the following details:

Flight Number: 6E 1276 & 6E 1275 Resply.
Departure Date: 20th April 2023 & 25 April 2023 Resply.
Payment amount: OMR 128.25

Despite the payment being deducted from my account, I have not received any confirmation email or PNR for this booking. I have tried contacting Indigo's customer service team multiple times, but have not received any satisfactory response or resolution to this issue.

I am extremely disappointed with the service provided by Indigo Airlines and the lack of communication regarding this issue. The booking was made well in advance and has caused me a great deal of inconvenience and mental distress.

I request you to look into this matter and take necessary actions to resolve this issue at the earliest. I am seeking a refund of the payment made for the booking as I have not received any service or confirmation from Indigo.

Attached to this email, please find all the necessary details, including the payment receipt and transaction details.

I hope to receive a prompt resolution to this matter.

Sincerely,

Murughan SR