[Resolved] Indigo Airlines — payment taken but no booking

Neil Scambler

from Mumbai, Maharashtra

Website:

Indigo

I made 2 separate bookings this morning on indigo chennai to bangkok. A total of 4 return flights. Pay, nets made through app. Payment confirmation through for my credit card from ccrevenue ref numbers[protected] and[protected]. Pay, net taken but got message saying indigo unable to process. Online chat no reply. It’s call to help number person hung up 2nd call more helpful but told to wait 7 days for refund. Will put prices up and now have no confidence same will not happen if rebook indigo. Even more galling paying overs 200 in convenience charges fro using card having spent 2:hours booking and phoning.

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Feb 7, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2018

IndiGo Customer Care's response Hi Neil,

We’ll have to connect with our respective departments to get this checked. Please allow us sometime.

Regards,
Team IndiGo

Verified Support

Jan 03, 2019

IndiGo Customer Care's response Hi Neil,

As checked, the refund for the above transactions has been processed from our end and will reflect within 2-3 working days in the same account used for the payment

Regards,
Team IndiGo