[Resolved] Indigo Airlines — PNR delayed and ticket not cancelled

[Resolved] Indigo Airlines — PNR delayed and ticket not cancelled

I intizar1751 Apr 18, 2022 Apr 20, 2022 This thread was updated on Apr 20, 2022

Dear IndiGo, I had booked a ticket on 11 April 2022 from Dammam to Lucknow [Departure on 30 April]. After successful payment I received an email [screenshot attached] that showed status payment initiated and there was an important note written that if you did not receive the confirmation within 20 minutes kindly make another payment and the deduction amount will be reversed in 5/7 days so I waited for more than 48hrs and then i booked the ticket again. And then on 4rth day [14 April 2022] I received PNR # FGKB7L while I was expecting my refund because I have already booked another ticket. Please cancel my ticket and refund my full amount as i did not get confirmation within time as per your imp notes. Kindly check the attachment. Thank you.. +1 photos Was this information helpful? No (0) Yes (0)
Apr 25, 2022 Complaint marked as Resolved Company solved the problem. IndiGo customer support has been notified about the posted complaint. Verified Support Apr 20, 2022 IndiGo Customer Care's response Dear Sir, Thank you for writing to IndiGo. Please know that we have received the payment against your reservation booked under PNR FGKB7L for which your flight stands confirmed and scheduled. We have sent the confirmed itinerary on your registered email ID and you can also view your itinerary from our website from the viewedit booking option. Regards TeamIndiGo Apr 20, 2022 Updated by intizar1751 Since one week you are replying the same thing on email also. I know that it is confirmed but I was expecting my refund amount because I booked ticket as per your instructions. Kindly cancel my ticket and refund full amount immediately.
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