[Resolved] Indigo Airlines — pnr hkhitk travel date 22 april 2019 boarding denied by indigo employee, we had international connection which was missed
Jaipur International Airport, Jaipur, Rajasthan, India
NNileshPrajapati91 on Jun 6, 2019
I got married on 16th April and me and my wife were travelling to bali for our honeymoon on April 23rd 1AM early morning flight from Bangalore.
But due to carelessness of one of the indigo staff at Jaipur International Airport, we were unable to board the flight from Jaipur to Bangalore. She denied our boarding, as we showed up at 6.42PM with our check in bags. We informed her that we have an international flight from Bangalore to Bali, so we can't miss this flight from jaipur. She did not pay attention to that and asked us to go and check with the indigo counter for the next flight.
i tried to do online check in around 5pm online. But indigo website did not allow me to do online web check in. As i used an international credit card to book my ticket. So we had called customer care around 6 pm to help us to do online web check in. But they were helpless and just told us to go and see the counter at the airport. So None of the indigo staff was helpful. When i had given them a advance call that i will be showing up little late to the counter.
Kiran, The manager at indigo jaipur airport accepted that it was one of the employee fault for not allowing us to check in our bags. it was only 6.42PM and the flight was scheduled to depart at 7.25 PM.
we waited at the jaipur airport until 12pm under assumption that they will help us reach bangalore so we can board our international flight to bali.
we had to rebook our flight to bali from jaipur, we spent around 80K for both o[censored]s. One way ticket.
i cannot take all this expenses on myself. Indigo needs to help me with this big issue.
i can provide all screenshots, once you email me about this
Complaint marked as Resolved Jul 29, 2019
[Jun 16, 2019] IndiGo customer support has been notified about the posted complaint.
Verified SupportIndiGo Customer Care's response, Jun 18, 2019
We totally understand your angst. However, to ensure a hassle-free experience for everyone, we have to follow certain protocols like closing the check-in counter before 45 mins of flight departure. Please understand that late reporting was the only reason our staff could not accept you onboard. Now you may visit the link https://bit.ly/2aUXQxd to claim your no show tax refund. Further, one of our representatives will contact you to address the concern.
Verified SupportIndiGo Customer Care's response, Jun 24, 2019
We tried calling you multiple time but couldn't connect. Please share an alternate contact number along with a convenient time to speak via private message.
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