Indigo Airlines — pnr - mg1gma, e ticket not issued in spite of payment made vide credit card

Address:

Ernakulam, Kerala, 682024

Dear sir,

Undersigned had booked ticket under "pnr mg1gma" on 21st/oct, and the payment process through credit card was done through the process associate mr. Rahul sahu.

However e-ticket was not issued due to system error and mr. Rahul promised that it will be sorted within 4/5 hours of time and assured to call back & confirm status of e. Ticket issuance by or before 10am on 22nd/oct. Pl listed to the voice recorded with his goodself.

Udersgined did not receive any call from mr. Rahul as promised on 22nd/oct, hence called reservation office & discussed with mr. Chandan kumar who confirmed issue will be sorted and e-ticket will be issued soon.

Checked with citi bank who confirmed that the payment rs 7636 have been debitted to the merchant under approval code "401860". Append message of payment confirmation that was received from citibank.

Quote:
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Citibank

Dear citibank cardmember,

Thank you for banking with citibank.

Rs.7, 636.00 was spent on your citi credit card ending 5241xxxxxxxx5000 on 21-oct-17 at indigo. Your available credit limit now is rs. 10, 618.59. View all your card details instantly, with citi mobile. Click http://citi.asia/INMBOLCCD to download.

Save while you spend with over 5000 offers & privileges on your citibank card. Know more

Assuring you of our best service at all times.

Warm regards,
Manager - customer service

Visit us at www.citibank.com/india or call citiphone.

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Unquote:
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Please issue e. Ticket at the earliest under advise.

Sincerely
Ajith kumar gopinath
Tel:[protected]
E. Mail: [protected]@hotmail.com