[Resolved]  Indigo Airlines — pnr no. rmnb9r, xc366v, ojh8jn

Dear Indigo Team,

Very bad evening for me, the full credit goes to the best Airlines of India Indigo. As a frequent flier of Indigo Airlines, I am extremely disappointed at my most recent experience with your Airlines. Get very disappointed after to hear about flight cancellation, time changed & delayed.. ... We had waited more than 20 min. after getting landed at Bengaluru Airport & get down from aircraft on airport ground for the bus... My anxiety level grew as well.

I arrived early evening to Nagpur airport for my scheduled flight 6E-431 Nagpur to Bengaluru. The flight was scheduled at 6.50pm on 16th April 2019 PNR No. RMNB9R, XC366V, OJH8JN

Upon checking the electronic display in the terminal, I saw that the flight was listed as cancelled. I immediately asked the agent if she had any additional information. She told that the flight is cancelled from last 5-6 days, but I didn’t receive any SMS, Mail or Call regarding the cancellation of the flight, same time since yesterday received some SMS on my Mobile Number regarding the other information from Indigo Airlines. But no communication for flight cancellations…. from Indigo...

Now the alternate options given by the Indigo was not practically convenient for me

My earlier flight travel time Nagpur to Bengaluru was 6.50pm where suppose I reached by 8.25pm but as per options given to me total travel time increase by 4 hours. I have to travel late with my family Nagpur to Bangalore 8.25pm 6E-436, I will reached by 10.30pm

Not only this.. We had waited more than 20 min. after getting landed at Bengaluru & get down from aircraft on airport ground for the bus.. I think this is very big serious security issue & poor service by the airlines company… This type of lacking security in big concern. I had asked the Indigo staff as per Indigo Staff at Bengaluru Airport this is small issue this kind of things happens don’t worry will arrange the bus.. Said to me… You know as much as I do." and taken my boarding pass picture from his mobile..

Very casual approach for the such a serious security issue.. DGCA & Airport Authority should take action on this..

I am very shocked to see the Indigo Airlines approach towards the customer safety, security & convenience…

I reached my destination by 2am.. 4 hrs late as per my planned schedule.. we will choose the air travel for save the time but due to all this customer suffer.. Who is responsible??

As the scheduled time of the flight changed my all future Hotel booking get altered, I had planned this trip well in advance with flight, Hotel Booking all I missed, I don’t know what to do now really very helpless. I believe Indigo Airlines needs to take full responsibility for the inconvenience and expense I suffered due to your company's inability to plan for problems, as well as the communication breakdown that occurred.