[Resolved] Indigo Airlines — pnr yynb6s, flight missed due to high traffic, but no action or refund provided | |||
I paid almost rs. 50, 000 for 4 tickets, you know that i am a frequent traveler and i use only indigo for my travelling. It was urgent for me to reach bangalore this is the reason i accepted the re-accommodation that was provided to me, but i am not happy with the services i have been receiving from indigo. You do not consider frequent flyer like other airlines. The adjustment that was provided to me was near to nil in comparison to the amount that i paid for new tickets. I have many trips planned for this year but i do not look forward to flying with indigo again. The traffic is something that cannot be anticipated, and i had to travel from a very far distance to patna airport and on the way when i realized that i would not be able to reach on time, i called the customer support. Indigo should definitely consider passengers travelling from distant places, because in bihar not all the road and infrastructure are well maintained due to which today i lost almost rs 33, 000 to indigo and you still do not want to consider the situation and time. I was expecting a refund that i could use for my future travel, but i see indigo is not interested in retaining frequent flyers. I am really disappointed with indigo and it services. Thank you, Pankaj choudhary Was this information helpful? | |||
Mar 30, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Feb 26, 2018 IndiGo Customer Care's response Hi Pankaj, We are sorry to hear about the experience. Customer service is our utmost priority, which is why your experience is of extreme concern. We understand that you have reported past the closure of the check-in time due to which our staff was unable to accept you for the flight. Nevertheless, we believe that this could have been handled in a better manner. It was never our intention to inconvenience you. We'd like to add that whenever complaints from our passengers such as you are received, stern internal action is initiated on the enhancement of our services. Further, at IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the next available flight, subject to payment of applicable charges i.e. the difference in fare and re-accommodation charges, which we understand were accepted by you, and you duly travelled to your destination. Please be rest assured that we try our best to assist our passengers in the best possible manner and would request your understanding in this regard. We look forward to serving you on board again. Regards, IndiGo Team | |||
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I am again stating the same thing, the new tickets that was offered to me was highly expensive. The airport personnel were not friendly at all and did not understand that I had four tickets. Had it not been urgent for me to reach Bangalore, I would have never accepted the re-accommodation that was provided to me, the adjustment was near to nothing. The customer support did not assist, neither the airport person assisted me. They are least bothered about the passengers in Patna airport and shows no courtesy toward passengers.
If you check my records you will understand that I have been travelling with Indigo for quite sometime. However, you do not show any value toward frequent travellers. When I tell you that I have many trips planned for this year, I mean it, but I will not travel with Indigo again, and will also refrain from allowing my friends and relative to travel by your airline.
I thought once I reach bangalore, I will raise my concern and it would be addressed, I was wrong. Had I got my refund, at least Rs.33000 that I paid additional, I would have used for my future travelling purpose. However, you made good money out of me, with no fault of mine.
You need to understand that no passenger will miss their flight on purpose and specially in Bihar conditions are different. I have other airlines records and they really value customer unlike Indigo.
I am really disappointed with Indigo and Patna airport authorities. In spite of my prior notice of heavy traffic nothing was considered as everyone at the airport thinks that they own the airline.