[Resolved]  Indigo Airlines — poor customer service

Address:

Guwahati, 781003

Please refer to my PNR number LB1CTL & LEPLWP for the flight 6E 731 from Guwahati to Bhubaneswar.

The luggage check in time was upto 13:05 hrs and my family members were in the queue by 13:00 hrs. There were 2 persons before us. By the time I reached the counter it was 13:07 hrs and the counter executive mentioned that the check in closed. Subsequently I was directed to the counter no.27 and requested the executive to contact the supervisor who came 10 minutes later. She also engaged me in conversation and dragged the time further and suggested for rescheduling without listening to my concern.

I would like to submit the following for your kind consideration and necessary action-

1. I am a defence pensioner and I always stick to the timing, then why your executive created an embarrassing situation for me?

2. I have been misguided and the rescheduling charge of Rs.22, 595/- has been burdened on me without any fault.

3. I am a frequent flyer of Indigo but never had this kind of disgusting experience in my life.

4. The executive could have managed the situation by prompt action but she was not available at the counter.

5. The executives have not guided me properly in the sake of earning unethically for Indigo.

At this backdrop, I urge you to refund my difference amount of Rs. 22595/-, else I will be compelled to take this case to the consumer court.

Please note that I am a defence person and I do not accept any unfair treatment.
This is the worst and the most emabarassing situation I have ever encountered.

Thank you

Ajit Kumar Pradhan