Indigo Airlines — Poor service and communication

Address:

Hyderabad, Andhra Pradesh, 500068

Indigo Airlines Flight 6E 724 from Hyd to Delhi on 8/1/16 was scheduled to take off at 14:45 hrs. The flight got delayed but communication was sent only at 13:32 hrs when we had reached the airport. My brother Mr Dipak Choudhury who is a paralytic patient was made to sit on a wheelchair for 7 hours with no one bothering about his health. The departure time kept on changing to 19:20 to 20:35 to 21:05. The boarding gate also got changed without any announcement and numerous cries for help by my sister in law was not even heard by anyone. There were no announcement through the PA system about when the flight would finally take off. Is this the world class service that Indigo Airlines boast of? They are not even local class. They are a shame to Indian Aviation.