Today i. E 26th june 2018 my sister travelled from chennai to delhi in indigo flight (6e 2976 - pnr no. Iic42x). We have booked for an assistance to help her in chennai airport to complete the boarding formalities and proceeding to gate for boarding.
This request was made at the time of ticket booking and the request was confirmed by airline staff over the phone call.
But the kind of response she got from the airline staff is ridiculous, unacceptable and irresponsible behavior. I would like to quote few of them 1. They didn't check the pnr status to understand the customer requirement
2. Response was given professionally
3. Reason for not providing help is because o[censored]navailability of staff members.
I mean looking into the above unprofessional behavior, the passenger didn't get the flight experience she felt as if she is going to travel in local bus.
Request administration to look into this very seriously and provide adequate coaching for the ground staff that how to behave and if any passenger looking for help it is airline minimum responsibility to extend the help.
I look forward your quick action and proper explanation from airline for violating the commitment and stress caused to my sister.
If i don't get the response in a day or two, i'll be lodging complaint for the same matter.
Thanks and regards - purush Was this information helpful? | 
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