[Resolved]  Indigo Airlines — poor service

Hello,
I am writing to put under the notice of indigo authorities, the agony a lot of people has to go through as a result of the poor baggage transfer service of the indigo airlines. I personally had to undergo the same agony while i was flying with indigo from delhi to colombo via madras with the pnr n86whb. It was a late night flight leaving delhi at 2:05 hrs and reaching colombo at 8:15 hrs. I was told at the delhi airport that i would get the baggage directly at the colombo airport on arrival but due to the poor service of indigo airlines i was put through the anguish of finding that my bags didn't arrive at my destination, which was totally uncalled for. I had to wait for an hour at the baggage belt and then another hour with the baggage services of the colombo airport only to discover that nobody had any idea about my luggage. This futile exercise was not only exhausting physically but mentally, as the flight was already arriving more than an hour late than the scheduled arrival time.

I appreciate the prompt response of the staff of colombo airport and indigo airlines for registering a complaint and investigating it. After about four hours i finally received some relevant information that my luggage was stranded at the chennai airport and would reach colombo in another two hours and that, i had to come to the airport to collect my luggage and hence another excruciating exercise started for me as i was staying in the heart of colombo city and had to travel around 82 kms to-and-fro from the airport just to collect my baggage. I had to spend 5000lkr (Lankan rupees) to travel to-and-fro from the airport which could have totally been avoided if the airlines was a little more responsible in the first place. This irresponsible behavior is unbecoming for a reputed firm as yours and as a frequent customer of your airlines i was totally disappointed by your service.