[Resolved] Indigo Airlines — poor service

Chamanlal Nagar

from Mohali, Punjab

Address:

160036

We were four passenger travelling from cochin to delhi whose departed time was 18.5.19 at 12.55by indigo airlines. Our pnr number was aill8a, flight number 6e837 and ikgi5k. But this flight was delayed more than 2.30 hours. When we talked to kochi indigo person she suggested that our arrival staff at delhi airport help you. So. We call arrival staff. He replied me no problem we will help you after reaching at airport. When we reached at delhi airport at after 6 o'clock. No-one staff provide us any type of help only ignore us, although no one listen our problem. We are very disappointed with your staff attitude. You are requested to reimburse our four passenger air fare due to delayed flight which departure time was 5.40 am from delhi to chandigarh.

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Jun 24, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

May 18, 2019

Updated by Chamanlal Nagar Sumitra devi
Contact number [protected]

Verified Support

May 20, 2019

IndiGo Customer Care's response Hi Sumitra,

We are sorry for the experience. We would like to inform you that flight 6E 837 was delayed due to operations reasons. We would like to state that our operations dependent on various factors some are beyond our control and determine our on-time performance. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control.

However, we have taken your feedback into account to ensure a more hassle-free experience on your next journey with us. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
Team IndiGo