Indigo Airlines — Poor service leading to missing the flight after boarding pass issued & no compensations issued for same airliner delay the flight

Address:

Mumbai City, Maharashtra

I. Raghavender rao & my complaint has two parts to show how your teams are fleecing the passengers who are normally hard pressed for time & initiate the corrections :
Part 1 : pnr-ybflxj
This incident, i am quoting is dated 13th may 2016 at hyderabad airport, i was to travel to kolkata by 6.15am flight se353, i reached the airport at 4.45am & checked in collected the boarding pass from the kiosk by 5-5.10am & reached the departure gate 25f around 5.25am & since the sitting area was crowded i sat in the opposite side at 25c gate area where few seats were available. At 5.35am i saw the sms mentioning “this is a silent airport & no boarding announcements would be made” & then rushed to the 25f gate at 5.41 am, to my utter dismay i am told the gate is closed & the girl at the counter was asking where i was & she tells me that they wouldn’t send people to other gates to check for the passengers ever, which is the case in most cases including the indigo. During my sit in period i haven’t heard “ last call to the flight” that took place and no one called our name to board (Which i see usually happen). On my protesting the girl on the counter took my boarding pass & told me she will put me on the 8.45am se 599 flight & escorted me & other passenger who came late & missed the flight to security area & our tags were ripped off and asked us to go out to the indigo counter for tickets & till i reached the counter i had no inkling of buying the new tickets but hoping that indigo is accommodating me in the next flight with some nominal cancellation charges, as i was holding the boarding pass but to my surprise she took the boarding pass & asked me to pay 5270/- for issuing new ticket & when i protested she told me only few seats are left take it or leave it, then i was compelled to first get the ticket as i had to reach kolkata urgently.

Part 2 : pnr-ybflxj
Having got the electronic ticket i was guided by the girl in the counter to the kiosk( self check in ) where i was to collect the boarding pass for the next flight which was scheduled for 8.45 am, but when i took the boarding pass the departure time mentioned was 9.00 am, it took about 10-15 minutes for security check & another 5 minutes to reach the gate # 25b, i get an sms about the flight rescheduled to 9.35am & after sometime this got further delayed to 10.05 am & we reached the kolkata airport at 12.00 noon.
In part one of the story you penalized me by charging me rs.5270/-( passenger with boarding pass sitting in the waiting area) by not announcing the final call & not checking with other seating areas which are all boarding the indigo passengers – delhi & blore.
In part two: having bought ticket again & waiting for the boarding since 6.30 am after your repeated rescheduling of the flight & finally reached my destination after midday & i reached the office only post lunch which cost me about 15000/-. I want to know your stance on this issue & how indigo company is going to reimburse my loss because of the flight delays.
This is a clear case of how you are trying to promote your on time arrival, boarding & departures by fleecing the passengers & when ever you are faltering on the departures you don’t pay us for delay & you don’t even serve a complimentary meal for such customers. But this time i want you to absorb my costs for your delay & nothing less.