Indigo Airlines — Poorest management and inhospitable behavior of indigo staff at delhi domestic airport.

We reached the airport an hour before the scheduled take off and managed to get the boarding ticket in the next 10 minutes even after being asked to change two counters. At counter 2 where we started loading the baggage for check-in their was a moment of silence and the women sitting on our opposite side started wasting time by weighing our bags and not proceeding with the tagging and sending through the conveyor belt, we stood for another ten minutes waiting for her to stamp it and send our bags but however we were asked to go to another counter, the women there, third counter by now was chatting on her phone before she could listen to us, time on the other hand was running out and I am sure the staff would very well know that, having spent 30mins in moving from counter to counter we found out that our bags could no longer be taken in and they told us that the status was “Negative” in some jargon which we were unable to comprehend. In a very sluggish and unperturbed manner the ticketing lady said that “we are not able to take your bags please try for the next flight!” Knowing that there is still 25 mins for the flight to take off we were appalled. We started requesting if she could do something, she suggested speaking to the manager again knowing that the time is ticking and flight takes off in next 20 mins, (people have started boarding by now). There was no last call to the flight that took place and no one called our name to board (which I see usually happens). It was a very edgy situation for us and we definitely needed some good advice. After speaking to one of the managers and telling him our situation he advised us to directly take our baggage to the security check and start boarding the flight. We did that and after crossing the security with a luggage weighing 45+21 kgs (which is not even allowed) we had a ray of hope but after reaching the gate we saw that it was closed, we looked at the time and there was another 10 mins left for the flight to take off. The attendents did nothing but talk to one another and waste time; we had lost hope by then. She asked us to buy the next flight tickets. Our tags were ripped off and we had to go back and re book by shelling out more than half a lakh worth of tickets for the next flight which of course we could not afford.
It is not about that we missed our flight, it is not about the money that got wasted but it is the management that was so inefficient and inhospitable that even after knowing that the passenger has a good 30 mins to board the flight they waste it in calling and discussing with each other. A situation that they deal in their day to day routine but was our very first experience. We were three passengers based out of Delhi and had a flight to Hyderabad at 8:50am. Having reached the airport at 7:50am and received the boarding pass by 8:00am we had struggled the next 40 mins just to get into our flight which we could not achieve. At least they could have asked the two o[censored]s to take the flight and leave the luggage or given a better advice instead of ruling us out and completely ignoring our being there, I saw many indigo staff walking around but no one would even bother to address or resolve our problem where instead they should have made sure that in that nick of time passenger gets the best. For them the best they could offer was another flight ticket worth more than half a lakh. Did you also win a better last minute offer on the ticket that we lost?