[Resolved] Indigo Airlines — postponement of flight | |||
We booked a ticket by 6e 266 flight to travel from b'lore to hyd on 29 march 2018. After reaching airport we came to know the flight was rescheduled 3 times 7 30, 8 05 and latest 8 55am. Nobody from indigo is giving proper reply. Passengers are facing severe difficulty. At least they need some proper head to answer their queries. Indigo should give proper attention to this. Was this information helpful? | |||
Apr 29, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 29, 2018 IndiGo Customer Care's response Hi Rajesh, We regret to hear about the experience on flight 6E 266 from Bengaluru to Hyderabad on 29th March 2018. We understand that there was a brief delay in the departure of the flight and sincerely apologize for the inconvenience caused to you. We understand how delays can impact our customers and therefore we make every possible effort to minimize such delays and offer our customers an on-time and hassle-free flying experience. Our operations dependent on various factors which determine our on-time performance like airport infrastructure, runway availability, air traffic etc. These factors can contribute to delays which are beyond our control. We would like to inform you that flight 6E 266 was delayed due to runway restriction at Hyderabad Airport. Further, we would like to assure you that we have shared your feedback with our Bengaluru airport manager to ensure that the concerned staff member is counseled.We do understand how inconvenient this could be, but we would highly appreciate your understanding and patience in such situations. We look forward to serving you on board soon. Regards, IndiGo Team | |||
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