[Resolved] Indigo Airlines — power bank in checked in luggage

Ravinder Chhikara

from Panaji, Goa

Address:

403517

Hello, i travelled on 4/8/18 with my family on flight 6 e399at 1540 flight from delhi to goa seq no 0030, 6e[protected]. I checked in 4 baggage. It was our mistake because of 1 year old infant that we checked in our hand baggage also.in the end before boarding i came to know that there were 2 new power bank in my checked in bag which i was supposed to carry as hand bag, your staff at airport in delhi took both power bank and takes very rude. I requested them to give atleast 1 to me, but they refused. Please tell me the way how i can get those power bank back as they were newly purchased. I will be highly thankful to you.
Your frequent flyer
Dr. Ravinder singh,
Ph. No -[protected], [protected]@yahoo.com

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Sep 6, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2018

IndiGo Customer Care's response Hi Ravinder,

We regret to hear about your experience and at the same time would like to inform you that power banks are allowed only in hand baggage, which is also mentioned in the itinerary. However, the same was found in the checked-in baggage and as per the standard procedure by airport authority’s security, it was discarded by them. We look forward towards your understanding in this regard.

Regards,
IndiGo Team