[Resolved] Indigo Airlines — provided wrong information about pre-baggage purchased by indigo personnel and website | |||||
Traveled from dubai to bangalore 27 may. I confirmed with indigo ([protected]) that i had purchased 15 kilos excess and the personnel confirmed the same for dubai-blore leg. My account on indigo website also stated i had purchased 5 + 10 kilos excess. But at the dubai airport, i was charged for 5 kilos extra aed340. Called indigo on thursday 6.07 pm. Was this information helpful? | |||||
Jun 29, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 29, 2018 IndiGo Customer Care's response Hi Vasanti, Thank you for reaching out to us. We would like to inform you that prepaid excess baggage of 5kg is purchased for Bengaluru to Dubai flight and 10 kg is purchased for Dubai to Bengaluru flight individually. Based on our records, you were carrying 45 kg of total check-in baggage for Dubai to Bengaluru flight. Therefore, our staff have charged for the excess 5 kg of baggage at the rate of 60 AED per kilogram. However, we request you to share the screenshot of 15 kg prepaid excess baggage purchased for flight Dubai to Bengaluru so we may take it further with the concerned department. Regards, IndiGo Team | |||||
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