[Resolved]  Indigo Airlines — rado watch

Was travelling from a indigo flight yesterday from bangalore to chennai and then to jaipur.. I thought indigo being such a trustworthy brand i would always travel by indigo even if had to give a higher price for the flight but yesterday while traveling, the suitcase which i had checked in and which was locked came to me in jaipur unlocked.. Everything was there except an expensive watch which was gifted to me in marriage.. I always use to trust indigo and indigo being such a big brand this was totally unexpected of the employees.. Yes i agree it is there duty to check suitcases and i understand this is done for security reasons.. But expensive things getting lost from such a renowned brand is totally unexpected.. Everything is fine but our valuables getting lost is really untolerable.. This was really unexpected from indigo employees.. This incident has really made me upset.. How is it possible that there was everything except my watch and the suitcase was unlocked
Was this information helpful?
No (0)
Yes (0)
Mar 25, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2018
IndiGo Customer Care's response
Hi Megha,

That shouldn’t have happened. Kindly share your booking reference /PNR number so we can look into this & get back to you soon.

Regards,
IndiGo Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5612
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information