[Resolved] Indigo Airlines — reached counter on time but did not get boarding pass | |||
Dear sir/madam, me and my wife had a flight this morning to trivandrum to attend the funeral of a close relative at kadampanad at 11am this morning. We reached the counter by 5.10am but the counter executives said it is closed and will not be able to give boarding pass. We reached the airport at 4.51am at the parking lot. Delay was due to the automatic boarding pass machine did not work. Inspite of telling them we are going for a funeral they were not obliging. Neither did they cancel the ticket. I do want you to take it up with the authorities. I will show you all proofs to confirm the time of arrival. Pnr no: mgnjpq Thanks, George & shobha [protected]@vfmindia. Biz [protected] Was this information helpful? | |||
May 14, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 13, 2018 IndiGo Customer Care's response Hi George, We understand you were unable to board flight 6E 873 from Bengaluru to Thiruvananthapuram scheduled to depart at 05:55 hours on 13th April 2018. As per policy, check-in counter closes 45 minutes prior to departure. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. Based on our records, you reported at 05:15 hours which is 40 minutes prior from scheduled departure. Since our check-in counter was closed at the time of reporting, our staff was unable to accept you for the same flight. Also, booking can be cancelled till 2 hour prior from scheduled departure time for domestic flights. However, you can claim a refund of no-show taxes, request you to get in touch with respective travel portal originally used while making the reservation. We look forward towards your understanding in this regard. Regards, IndiGo Team | |||
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