[Resolved] Indigo Airlines — realised double payment

Ashok Soti

from Goshainganj, Uttar Pradesh

Address:	560095
Website:	INDIGO

On 08/10/18 i had booked an air ticket from lucknow to bengaluru. While making payment by credit card it showed the result as error. So i tried again & it was success. I got the ticket with pnr as cgzs9d. While going through the card statement i find that the amount of rs. 6434.00 has been realised twice in the name of indigo gurgaon twice on same date 08/10/18.

Later i cancelled this ticket for which i am to get a refund of rs. 914.00. My request is that i should be refunded another rs. 6434.00 that has been paid to indigo may be by mistake.

Regards, ashok

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Nov 12, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2018

IndiGo Customer Care's response Hi Ashok,

We regret the inconvenience caused. we have processed the refund for the booking from our end to the same account used for the transaction. It will reflect in your account within 4-5 working days.

Regards,
IndiGo Team