[Resolved] Indigo Airlines — refund and money fraudulent

[Resolved] Indigo Airlines — refund and money fraudulent

S Samrat Dubey from Patna, Bihar

Respected Sir/Mam, My ticket pnr no is UJIQPK has been booked under armed quota that I canceled on the same day of booking. On 13 July 2018, when I called on helpline for refund then officials told me that cancellation was not processed and you will only get no show refund because you don't have any notification of cancellation. On 2 July 2018 I again have flight ticket OY5JKI and I reached at airport at 2 am but they denied to give check in pass because I was too early, coz i was tired i slept and woke late so I approached them 25 minutes prior for boarding paas but they denied and charged me 1000 for next flight ticket and they didn't gave me any slip of that. Sir, I would like to request you to take necessary action to insure the safety and interest of passengers. Thanking you Samrat Dubey Was this information helpful? No (0) Yes (0)
Aug 26, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jul 26, 2018 IndiGo Customer Care's response Hi Samrat, We regret to hear about your experience. We would like to inform you that cancellation policy is designed in a way so as to give our customers the freedom to cancel their travel plans according to their own convenience, exigencies can occur at any point of time. Therefore, we allow our passengers the flexibility to cancel or reschedule a reservation up to 2 hours prior to the scheduled departure time. Also, check-in counter closes 45 mins prior to the scheduled departure time. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. As checked, you reported at 05:39 hrs to our counter. Since our check-in counter was already closed, our staff was unable to accept you for the same flight. Our endeavour is to assist our valued passengers at all times, therefore with an intention to help to reach the destination, our airport team offered you to accommodate on the next available flight subject to payment of applicable charges, which were accepted by you. We look forward towards your understanding in this regard. Regards, IndiGo Team
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