Indigo Airlines — Refund

Address:	New Delhi, Delhi
Website:	Goindigo.in

Following an emergency, i was to travel to guwahati by indigo flight 6e939 (Del-guwahati) along with my family on may 20, 2016. Pnr: p7q4gc and a416vl. Despite being issued boarding passes and completing the security check - in 45 min prior to departure i. E. 7:45 am, we were not allowed to board.
We were right at the boarding gate 10b with the display board still flashing "final call", but the rude staff did not let us in despite several requests.
As it was very urgent, i had to shell out r 19990 extra, to get tickets for the next available flight.
I wonder if the indigo management would bother to care about the discomfort and financial loss suffered by me and my family and consider to refund the extra money i paid for absolutely no fault of mine.

I still am optimistic and expect a quick response.