[Resolved] Indigo Airlines

[Resolved] Indigo Airlines — refund

D Deepakdjapple

I have booked a flight ticket in indigo airline from shj to trv travel date 16-march 2020 pnr qkjw5t. Today 13-march 2020 i have received an email from indigo airline, that the flight is canceled for 16th march please proceed for cancel and claim full refund. I followed the procedure mentioned in the email but instead of full refund they charged me convenience charge aed 21 and no competition also was made Kindly look into this matter Regards Deepak +3 photos Was this information helpful? No (0) Yes (0)
Aug 11, 2021 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Mar 16, 2020 Updated by Deepakdjapple This was the reply from indigo this not right. I didn’t cancel my ticket it was the airline cancel the flight am not asking for a compensation I understand the situation but they should refund full amount Verified Support May 14, 2020 IndiGo Customer Care's response Dear Sir, Please know that we have refunded the entire amount deducting the convenience fee that is a transactional charge and is non-refundable. Regards, Team IndiGo
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