I booked air ticket vide PNR No. H18KSK(BLR-AMD) in the name of Kirit Ubhadia. As payment could not be made it was showing on hold & flight timing departure : 16.55. Hence I ignored it and went to book flesh ticket for departure at 13.35 from Bangalore. I append the message I received from Indigo.
"Hello Mr Ubhadia, Thank you for choosing IndiGo. Your reservation under PNR H18K5K is on hold till[protected]:46:25 hours. Click here https://gi9.in/I7lfle for a hassle-free payment experience. For any assistance chat with Dottie at https://gi9.in/is6sUd Regards, Team IndiGo.
Sent from my iPhone"
When I went to website to see the itinerary I was amazed to see that H18KSK was confirmed and new ticket LQISSP was for 13.35 departure was also confirmed.
I rang customer care number of Indigo and explained the situation. The lady informed me that as I am cancelling ticket within 24 hours I will get full refund as per DGCA Rules.
However I got only Rs. 2919/- instead of Rs. 6169/-.
You are requested to please refund balance Rs. 3250/- immediately. As same person can not fly on same day on same route at 13.35 and 16.55.
Yours faithfully,
I.B.Ubhadia Was this information helpful? | 
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