[Resolved] Indigo Airlines — Refund Declined

[Resolved] Indigo Airlines — Refund Declined

R richa saraf

Jaipur has night curfew due to COVID. In such a scenario, we had cancelled our tickets booked with Indigo Airlines (arriving Jaipur at 22.15 hours) however, the refund has been declined. Pnr no. NJCR7M and HMNSMD Was this information helpful? No (0) Yes (0)
Aug 5, 2021 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint.
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IndiGo Customer Care

from Delhi, Delhi

Verified Support

Dear Ma'am,

We understand your concern. At this time, the flights are operating as scheduled. We are monitoring the situation closely for updates and new developments. We'll let you know in case of any waivers. Thank you, stay safe.

Regards,
Team IndiGo

richa saraf's [Complaint's author] reply, Apr 20, 2021

while we were cancelling the tickets, it was showing that the amount will be refunded to us. It was only after the tickets were cancelled and when we didn’t receive any refund, we checked on the website and it showed refund declined. This is pure breach in consumer service and Consumer Protection Act will be applicable in such a case. The courts have in the past also levied charges on the airlines for such breach. Kindly consider the same and take appropriate actions.