Indigo Airlines — Refund due to Deficiency of Service

Indigo Airlines — Refund due to Deficiency of Service

A Advocate Shourya Rajput Jan 18, 2023 Jan 22, 2023 This thread was updated on Jan 22, 2023

INDIGO- PNR no.UT5LXQ My name is Naman Sood. My flight from Mumbai to Chandigarh was delayed for almost 2 hours before it departed from Mumbai but redirected to Delhi without prior information. I was assured by INDIGO executives that a refund will be given to all the passengers for the hassale as they knew they were responsible but no such refund has been given to me. I have video evidence at the Airport where the executive can be clearly seen and heard to promise a refund against such hassale. Not to forget that i incured costs fort buying a stay at New Delhi amounting to Rs.7000/-, food cost - Rs.2000/- and return tickets to Chandigarh from Delhi amounting to Rs.2000/-. Contact no. [protected] Was this information helpful? No (0) Yes (0)
IndiGo customer support has been notified about the posted complaint.
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IndiGo Customer Care

from Delhi, Delhi

Jan 22, 2023

Verified Support

Dear Sir/Ma'am,

Thank you for writing in.

we believe that our customer flight was diverted due to bad weather at Chandigarh however, considering the inconvenience caused, we would like to inform you that under the booking reference number UT5LXQ, we have processed a partial refund of the untravelled sector, which is calculated on a pro-rata basis (aerial distance to be covered and duration of the flight), to the virtual ID of the travel agency. We would request you to kindly get in touch with the concerned travel agency for the same.

Regards
Team IndiGo