[Resolved]  Indigo Airlines — Refund for Cancelled Ticket

Address:

Chennai, Tamil Nadu

I booked a ticket with IndiGo on the 15th of July. Flight Details are as follwos :- > Booking Reference : IY3QPQ > Date of Travel : 24th August 2014 > Flight 6E 283 > Amount : Rs.3599 Due to some urgent issues, I had to cancel the same on 7th August 2014.( IndiGo charged : Rs.100 as non-refundable convenience charge) While cancelling, I could no where see mention of refund amount. I received a mail telling me that Rs.1600 had been charged for cancellation with no mention at all of the balance refund amount anywhere. I had to call the customer care department, where they said that if I needed a refund for the balance amount, I would have to put in a request and pay another Rs.200 if I wanted the balance Rs.1999 to be refunded into my bank account. Concern : Cancellation charges not communicated in e-Ticket Cancellation charges communicated by Customer care and on site : Rs.1500 ( no mention of Rs.100 as convenience charge. Also no clear mention of refund/ credit points policy/ that Rs.200 will be charged if refund is availed for). Charges : Rs.1500 Convenience Fee : 100 ( for cancellation ). This charge is not communicated to the customer in any way. Convenience Fee for choosing refund : Rs.200 again .. This charge is not communicated to the customer in any way.