Indigo Airlines — Refund for full amount with compassion Air Ticket ORR5MQ

Manoj kumar bom

from Nashik, Maharashtra

Jan 6, 2023

Address:

NASHIK

Our air ticket Bagdogra to Mumbai PNR no ORR5MQ, jurney date -11 dec 2022, I have started my jurney from purnea bihar to bagdogra (approx. 170 km) by taxi, after that Bagdogra airport on 11th dec at the time of baggage drop indigo counter staff told your air ticket has cancelled and restricted to fly us. Without any information provided to us, as like OTP, CALL, EMAIL etc our ticket has cancelled. After talking with indigo and make my trip, they replied ticket has cancelled at customer end on 10 dec 11.49 PM, provided one IP address 171.79.14.91. This IP address not belong to me. We have not cancelled any air ticket. They have not permitted to fly in other flight and also they have deducted cancellation charge, refunded Rs 15850 instead of Rs 28222.
We stayed in hotel at Siliguri, and booked air ticket again 12 dec 22 and paid Rs 58383.00.
I send emil to Indigo and Make my trip from 13 dec continuously, they had not replied satisfactory. Both has not reply satisfactory, both has make trip replying contact to indigo, Indigo replying contact to Make my Trip. I have lodge grivances in air seva portal but air lines reply is not satisfactory.
During the travel due to unauthorised cancelled my air ticket, due to harassment my small kid ( 7 year old son) health down, we have admitted in hospital at Siliguri as on early morning on 12 dec 2022.
we have economically, mentally and physically suffered by airline.

MANOJ KUMAR
[protected]

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IndiGo customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2023

IndiGo Customer Care's response Dear Sir,

We regret the experience. As checked, our customer relations team has reverted to your mail and assisted with the concern. Please revert to the same mail for any further assistance.

Regards,
Team IndiGo

Jan 08, 2023

Updated by Manoj kumar bom Your customer relations team has not provided satisfactory answer, how cancelled my ticket in unauthorized way without OTP received on my Mobile/Email and also after cancellation of my ticket why you had not send any email, sms, call, WhatsApp massage.
Also not reflecting ticket has cancelled on Make my Trip App- my trip app in My Trip Section.
your team has sent 3 Travel Voucher, each worth is 3500/- on my email as on 03/jan /2023 Without may Concern, this is not acceptable. I want full refund with compensation.