[Resolved] Indigo Airlines — refund my money and not supportive staff | |||
Dear sir I have booked ticket, and my flight is delayed by 2 hrs. I have reached on time to time and i stranded in queue, departure time of my flight was 11.45 i have reached before 11 o clock.. I requested to indigo staff for boarding. They refused my boarding however i reached on time.. Due to indigo staff not support i have missed my flight. So i request to you refund my money back as soon as earliest.. Do the needful My pnr no is pler7u Flight no is 6e 238 Regards Ankita kansakar Was this information helpful? | |||
Feb 7, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 07, 2019 IndiGo Customer Care's response Hi Ankita, We are sorry for the experience. As checked, our customer relations team has assisted you in this regard. Regards, Team IndiGo | |||
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- name of passenger,
- e-ticket
- boarding passes, which show flight number and date+time
- prove of loss (examle, you have bought a new ticket), if you have it.
- place / time / airport where the delay had happned.
If you need the compensation, you need to submit the correct complaint due to delay with the exact requesites, desription of the facts, attched documents of loss, f you know it and the exact request (I want 100 ruppes for the delay).
Thereis a standard compensation for the delay prescribed by indian law.
The air carrier has 15 days for the decsicion on the compenstion or for its refusal
following the receipt of the correct complaint.
Note, it is usless to request the same subject matter more than 2 times from the same service provider.
All disputes in 15 days following the correct complaint receipt are subject of the examination by Indian court.
The expected expences for legal assitance can be:
- government fees [ from 200 rupees ],
- legal fees for assistance of a lawyer or of legal professional [from 4000 rupees, if in India]
The court shall award the proved losses and moral compensation by the final decsion.
I am not associated with the above air carrier / government.
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@