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Indigo Airlines — Refund not received

Address:New Delhi, Delhi, 110001
Website:www.goindigo.in

I cancelled my domestic flight tickets(PNR - SYHF4Z ) and the refund amount after deducting the cancellation fee sums up to around 6000.
After cancellation I received an automated response that specified that the refund will be credited to my account within 5 to 7 days. It has been more than 10 days and I haven't received any communication regarding this.
I hope this will be resolved soon.
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I am complaining about misbehaviour of ground staff and I was 3 minutes late for boarding and they haven't allowed me. I had to book another flight immediately as I was having presentation in Mumbai but the flight delayed and they is no information till. I could have taken another flight. I am very disappointed. Please do the needful.
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