[Resolved]  Indigo Airlines — refund not received

Address:

785001

I have booked tickets for on 30-11-18 as detailed below:
Flight: chennai to jorhat (Via. Kolkata)
Date of flight:05-12-18
Name of persons: deepankar hazarika, saranga pani saikia, indu saikia
Pnr:jgqh8d
As the title of deepankar hazarika was wrongly typed as "saikia", i contacted customer care section and as per their advice i booked a ticket for deepankar hazarika with pnr = e9rtyl, on receiving assurance that fare of the person will be refunded.
A message was received stating that refund had been initiated under transaction id bb8548ef[protected].
A number calls were made to customer care to request for refund of the amount, but till date nothing has been done.
Kindly do the needful at the earliest.