[Resolved] Indigo Airlines — refund of additional amount charged for missed flight pnr: rmnefr

rahulds1991

from Raipur, Chhattisgarh

Address:

Kolkata, West Bengal, 700001

I was travelling from kolkata to raipur on 24.11.2018.
Departure time was 5:35am. Pnr - rmnefr
I was detained at the security for 30 minutes due to which i reached the boarding gate at 5:25am. Still i was not allowed to board.
As a result, i missed an important meeting.
Moreover, i was made to purchase a new ticket with additional amount of rs. 5479/- for the next direct flight at 3:20 pm. I demand refund of this amount as it was the mismanagement of the airport authorities and the airlines.

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Dec 27, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2018

IndiGo Customer Care's response Hi Rahul,

We understand missing a flight could be distressful. However, to ensure a hassle-free experience for everyone, we have to follow certain protocols like closing the gate before 25 mins of flight departure. Sadly, you had reported at 0521 hrs for a flight scheduled to depart at 0535 hrs, hence we were unable to allow you onboard.
Further, our endeavour is to assist our valued passengers at all times, therefore with an intention to help you reach the destination, our airport team offered you to accommodate in the next available flight subject to payment of applicable charges, which were accepted by you. We request for your understanding in this regard.

Regards,
IndiGo Team