[Resolved]  Indigo Airlines — refund of air ticket not confirmed.

I have booked an air ticket for my friend from Trivandrum to Bangaluru on 29th Sep 2018 in Indigo airlines for payment of Rs.2577/ through net banking of my a/c with SBI. Transcation ID fa7b0f5172f[protected]. But as per your message to my friend the transaction was not successful and the PNR NIZVMQ was withheld by you. But the amount of Rs. 2577/ was paid out from my a/c on 1st Oct 2018 as per the confirmation received from the SBI stating the transaction NSB[protected]. Since the ticket was not issued and confirmed by you, my friend was compelled to travel to Bangaluru by other mode of transport. I therefore request you to refund the amount of Rs. 2577/ received by you as my friend did not travel in your airlines due to non-confirmation of the ticket from your end. An early action is solicited.
with regards.
V. Krishna Moorthi.