1. I, deepak kumar agrawal had traveled by indigo flight no 6e 405 from hyderabad to coimbtore against armed force concession on 28 jun 16. My pnr no was ibwz4q and total fare paid was rs 2353/.
2. Though i reached indigo booking counter of hyderabad airport at 6.30 am but due to long que passengers traveling to coimbtore and raipur was called out of turn to issue boarding pass. I was carrying one suitcase to be booked as check in luggage and the other one as hand baggage. However when weight was checked the weight of suitcase was found 17.5 kg and for hand baggage it was 9.5 kg. The lady at the counter did not allow me to carry hand baggage along with me since it was more than 7 kgs. She insisted to book hand baggage as check in luggage and the total weight of both luggage was calculated as 27 kgs ie 12 kgs excess and charged rs 3600 @ rs 300 per kg. I requested her to allow me to carry hand baggage and charge only for excess weight of 2.5 kgs for check in baggage and 2.5 kgs of hand baggage ie total for 5 kgs but she was not ready to listen and asked me to decide fast. Since there was no option left for me and to miss my flight i paid rs 3600/ at the counter against receipt no [protected] dated 28 jun 2016.
3. It is surprising to note that when i have paid rs 2353/ as air fare for self including luggage charges for 15 kgs as check in luggage and 7 kgs for hand baggage but i was charged rs 3600/ as excess baggage of 12 kgs instead of actual excess of 5 kgs.
3. It is requested that indigo air lines be asked to refundextra amount of 2100/- charged for 7 kgs hand baggage at the earliest please.
Yours sincerely
Deepak kumar agrawal
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