[Resolved]  Indigo Airlines — refund of amount debited from my account during a failed online transaction

I booked a flight from Lucknow to Goa via net banking on 11th December, 2017. I received a itinerary with the PNR number BEFQND.

But it said that the transaction wasn't successful, although the amount of Rs. 5790 got deducted from my account. The mail said that the PNR was on hold and I needed to pay again confirm it and the deducted amount will be refunded to my account.

So, I paid again, confirmed the PNR and travelled on 14th December. But I never got the amount back. So, I complained to Indigo.

On 5th January they only refunded the taxes which amount to Rs. 617. When I complained about the remaining amount, they asked me to take it up with my bank and claimed that they never got the amount. My bank SBI told me that I already got the refund on 5th January, but as I said it wasn't the complete amount.

If Indigo didn't get the amount, then how did they refund the taxes ? Why are they lying now ? This is real harassment of the consumer. I had the inconvenience of paying twice for the same ticket. Now, why aren't they refunding the complete amount?