Indigo Airlines — Refund of cancelled Ticket

Hi team,

I have raised the concern to indigo for refund of my ticket amount cancelled due to c-19. As per government guideline if take has been booked in 1st lockdown period then airline need to refund the amount.

Indigo team raised request but there is no amount created in my account.

Below are the ticket details:

Name: sarvesh singh
Taxinvoice - dl2202104aa29842
Pnr : cpz2uh