R/sir
The following Air tickets were booked by me as per details mentioned against each :-
S/ No. From To Date of journey Flight No PNR NO Amount paid
1 Delhi Patna 14 Jan 2024 6E 2695 YN827B 4252
2 Patna Delhi 15 Jan 2024 6E 2792 FWK4UY 3803
As you know that flight No 6E 2695 dated 14 Jan 2024 from Delhi to Patna got cancelled by INDIGO Authority and as there was no alternate arrangement made/provided by indigo authority for performing journey from Delhi to Patna on the same day or next day i.e. 15 Jan 2024, therefore, as per Indigo instructions, I had to cancel the ticket dated 14 Jan 2024 at Delhi Airport.
Besides, I had booked return journey ticket from Patna to Delhi in flight No 6E 2792 dated 15 Jan 2024 as mentioned above but due to cancellation of flight No 6E 2695 from Delhi to Patna as stated above and further not making any alternate arrangement by Indigo for booking seat in another flight, it was not possible for me to reach Patna either on 14 or 15 Jan 2024. Therefore, I further requested Indigo authority at Delhi Airport for cancellation of ticket dated 15 Jan 2024 subject to refund of whole amount of ticket. Same was accepted by Indigo Executive at Counter No. 3 (cancellation), they cancelled my ticket from Patna to Delhi together.
On 15 Jan 2024, I received a mail in which it was apprised that refund process amounting Rs. 4252/- for the journey dated 14 Jan 2024 and Rs. 628/- for the journey dated 15 Jan 2024 has been initiated by Indigo authority.
In this regard I would like to mention that since my To and FRO journey from Delhi to Patna and back was inter-connected and due to cancellation of my flight from Delhi to Patna at last minute and further no alternate arrangement made by Indigo authority, I had left no option but to cancel the ticket dated 15 Jan 2024 and that too on conditional basis because when I received assurance from Indigo authority that full amount of the said ticket will be refunded to me then I took the decision for cancellation of ticket. But it was surprising for me that Indigo is refunding only Rs. 628/- instead of Rs.3803/-, whereas I was eligible for refund of full amount as I had cancelled ticket on conditional basis after detailed deliberation with the indigo authority.
Therefore, I request you to reconsider your decision and refund full amount ie. Rs. 3803/- at the earliest.
An early action in this regard shall be highly appreciated and obliged from my side.
Thanking you,
Sindhu Kumar
Mob No [protected]
Was this information helpful?
Post your Comment