[Resolved] Indigo Airlines — refund of excess baggage

Ananya1226

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal, 700078

I missed my flight bom-gau on 17/08/18 after check-in which is again very normal n regular indigo practice. After that i came to the counters to ask for my refund of 10800/- for excess baggages which they said they will refund on my card within 7 working days. Its been 14 days now and i still havenot got my money and i am calling them everyday and i still havent got the refund. Please help me out with this.

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Oct 5, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

IndiGo Customer Care's response Hi Ananya,

We regret the inconvenience caused and would like to inform you that the refund of INR 10800 has been processed from our end. Also, we have sent you the transaction ID via direct message and if same is not received, we request to contact our call centre at [protected] for the same.

Regards,
IndiGo Team