[Resolved] Indigo Airlines — refund of extra charges

Krishan Bhushan Pandey

from Khamgaon, Maharashtra

Address:

New Delhi, Delhi, 11093

I booked my ticket on 31.06.2018, pnr no. 6e-329 costing inr 8993. But some how due to traffic i reached at indigo check in counter in 40 min instead of 45 mins before departure of flight. They did't allow me to take flight and saying your are 5 min delay. Excuse given that no seat has been left. And they issue me a new ticket in another flight with same pnr no. Of inr 7621. For 5min delayed they charged me 7621. I want my money back that they charged from me. They blackmailed me and charged me extra.

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Jul 5, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

IndiGo Customer Care's response Hi Krishan,

Thank you for reaching out to us. We would like to summarize our findings for you. You were booked to travel in flight 6E 329 from Delhi to Goa, which was scheduled to depart at 10:55 hours on 31st May 2018. As per policy, check-in counter closes 45 minutes prior to the scheduled departure of the flight. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. Based on our records, you reported at 10:21 hours at our counter. Since our check-in counter was closed for the flight, our staff was unable to accept you for the same flight. Further, our endeavour is to assist our valued passengers at all times, therefore, our airport team offered to accommodate you in the next available flight, subject to payment of applicable charges. We would like to clarify that re-accommodation is not followed as per policy but with an intention to help you to reach the destination. We look forward towards your understanding in this regard.

Regards,
IndiGo Team