[Resolved] Indigo Airlines — refund of fare - ahmedabad to kochi and trivandrum to ahmedabad -, sept 1st & sept 7th

CA Jay Dave

from Ahmedabad, Gujarat

Address:

380058

I am travelling to indigo airlines from ahmedabad to kochi as on sept 1st, 2018 with my family. due to natural calamity in kerala and it is not safe to travel to kerala, i wanted to cancel the flight and get amount back. due to natural calamity, i want to cancel the flight and get money back but indigo team is asking cancellation charges of rs. 3000 per ticket one way. indigo team has waived the cancellation charges up to august 31st, 2018 and my flight is of sept 1st, 2018 morning 11.00 am and my return flight is of sept 7th, 2018 from trivandrum. i have asked indigo team to refund the money but they are not providing prompt response. i would request to refund back my money.

Kerala toursim is saying to avoid journey for next 1 month but indigo team is not ready to waive the charges and refund the money paid.

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Sep 22, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Aug 21, 2018

Updated by CA Jay Dave Hi, i had my indigo flights scheduled to kerala (To and fro) Sep 1st, 2018 to Sep 07th, 2018. Have booked this for the kerala tourism.
By seing the current situation in kerala, i wanted to cancel my flights and now 2500 per ticket (Single Way) got deducted as cancellation fee out of my fare. I want cancel my flights as there is disaster formed in kerala, where the tourists got stucked in the hotels, landslides are being occurred in hill stations like munnar and will take time to recover, also not safe for the travel and tourism as of now. When i contacted the indigo customer care they said flight operations may resume after 26th based on the situation in kerala on which no one can assure. Here my problem is though the flight operations resume, kerala places will not get recovered for the tourism, which is my objective of the travel. Can you please help me in getting the refund of complete amount.
Airlines pnr: Sept 1st - OEJ66G
7TH, Sept, 2018 - NDESNM
Can you please check on this. Waiting for the favorable response.

Verified Support

Aug 22, 2018

IndiGo Customer Care's response Hi Jay,

We understand your concern and would like to inform you that currently, we are offering waivers on cancellation/rescheduling for travel to/from Kochi, till 31st August 2018 for the tickets booked before 20th August 2018 as conditions are expected to better by then.

In case you wish to cancel your plan for dated 1st September 2018 which is beyond 31st August, we would request you to cancel your tickets with applicable charges.

We are very closely monitoring and reviewing the situation and in case it is decided to offer waiver in cancellation charges beyond 31st August 2018 we will let you know. Alternatively, you may also check with us later on, closer to your travel date.

Regards,
IndiGo Team

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Comments

goral_trivedi

from Ahmedabad, Gujarat

Indigo staff should give money back to the customers for next one month for those travellers which are going for the purpose of tourism. next few days will be not safe for the tourists. local people who are staying in relief camps in this situation tourists cant go there. pl waive off the full money.

IndiGo Customer Care's response, Aug 22, 2018

Verified Support

Hi Goral,

As of now, we are providing free cancellation/change for all flights up to 31/08/18 to and from Kochi, any irregularity for the flights post this date will be communicated to the passengers and best possible assistance will be provided.

Regards,
IndiGo Team