Comments
Dear Sir,
I am not asking for full refund. I am only asking for Rs 8000/- extra you have charged for my opting for change in flight schedule from 15th jan to 17th January 16.15 hrs flight.
You have cancelled the flight for whatever reasons and gave me an alternate flight. I had already paid for the flight charges. I am only asking for penalty charges of Rs 8000/- and not the full refund.
When I make changes you asked for modification charges. In case you change the schedule then my penalty charges requires to be refunded. Please note that I am not asking for refund of fares. You cannot charge penalty of Rs 8000/- for changed flight if you are not able to take me by that flight.
You have good reasons for cancellation of flight. I have been given alternate flight for which I had already paid.
Hence please refund only the penalty which is fair in this case.
Thyagarajan
I am not asking for full refund. I am only asking for Rs 8000/- extra you have charged for my opting for change in flight schedule from 15th jan to 17th January 16.15 hrs flight.
You have cancelled the flight for whatever reasons and gave me an alternate flight. I had already paid for the flight charges. I am only asking for penalty charges of Rs 8000/- and not the full refund.
When I make changes you asked for modification charges. In case you change the schedule then my penalty charges requires to be refunded. Please note that I am not asking for refund of fares. You cannot charge penalty of Rs 8000/- for changed flight if you are not able to take me by that flight.
You have good reasons for cancellation of flight. I have been given alternate flight for which I had already paid.
Hence please refund only the penalty which is fair in this case.
Thyagarajan
IndiGo Customer Care's response, Feb 16, 2018
Verified Support
Dear Sir,
Thank you for writing to us.
We also hate cancellations, however, due to an uncontrollable situation such as weather/ air traffic congestion, we need to cancel our flight's keeping safety of passengers in our mind. We do notify our customers about same and we give them options to move into another flight or to get the full refund. As checked you have opted for flight move, so in this condition, we are not able to process any refund. Also, rescheduling has done by you on 14th Jan for opting flight of 17th Jan, as checked we have moved you on the same day evening flight because our flight 6E-727 has been canceled due to bad weather at Bengaluru airport. We sincerely regret the inconvenience caused to you and looking forward to your understanding towards this.
Regards,
Team IndiGo
Thank you for writing to us.
We also hate cancellations, however, due to an uncontrollable situation such as weather/ air traffic congestion, we need to cancel our flight's keeping safety of passengers in our mind. We do notify our customers about same and we give them options to move into another flight or to get the full refund. As checked you have opted for flight move, so in this condition, we are not able to process any refund. Also, rescheduling has done by you on 14th Jan for opting flight of 17th Jan, as checked we have moved you on the same day evening flight because our flight 6E-727 has been canceled due to bad weather at Bengaluru airport. We sincerely regret the inconvenience caused to you and looking forward to your understanding towards this.
Regards,
Team IndiGo
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Your flight was cancelled due to bad weather at Bengaluru Airport. We know that the flight cancellations aren’t a pleasing experience & we truly regret this experience however this was due to uncontrollable reasons. We would like to mention that in an event wherein a flight is cancelled, passenger can opt for a full refund or an alternate IndiGo flight subject to availability and as checked in your case, you opted for the alternate IndiGo flight and duly travelled to your destination. Hence, we won’t be able to process full refund in this case.
We request your understanding in this regard.
Regards,
IndiGo Team