[Resolved] Indigo Airlines — refund of seat fees for change of pre booked seat to a less comfortable seat in 6e 135 pune to kolkata checked in on 11.12.17 from pune

[Resolved] Indigo Airlines — refund of seat fees for change of pre booked seat to a less comfortable seat in 6e 135 pune to kolkata checked in on 11.12.17 from pune

A [email protected]

I am a senior citizen and was travelling with my wife from pune to kolkata on 11.12.17 by flight no.6e135. Despite reaching pune airport dot on start of check in and issuing webchecked boarding pass at the airport by indigo ground staff with seat nos.12b and 12c those were reserved at the time of booking of tickets for ashok kumar mazumdar and indrani mazumdar, the check in counter changed to seat nos. To 30b and 30c respectively. The changed seats were without having reclining facility and less comfortable. The total jorney time of more than four hours became very strainous and uncomfortable. When i objected to this change, the check in counter person assured that the seats changed would be with equal comfort. As the seats were booked by paying total seat fee of rs.1200 (Rs.600 each), i would request to state why the money taken by indigo management shall not be refunded for not giving service to the level of your commitment. Was this information helpful? No (0) Yes (0)
Mar 18, 2018 Complaint marked as Resolved Dec 15, 2017 Updated by [email protected] I am a senior citizen and was travelling with my wife from pune to kolkata on 11.12.17 by flight no.6E135. After reaching Kolkata we were advised to collect our luggages from belt no.5. We checked in with two luggages that included an RED trolley suitcase.Despite one suitcase being collected quickly but had to wait almost upto the last luggage when the RED colour suitcase was collected.This was around 74cm size with trolley facility.We had an airport trolley and placed these bags(naturally by their handles and not ussing trolley) on the trolly.When the luggagages had to be placed from trolly to car trunk(dicky), we noticed the pulling handle of the trolley bag was completely non existent and upside of thin rods that remain within the handle got bent with the impact of pressure the trolley handle had undergone.It appeared it was so roughly thrown, the trolley handle compltely got broken and the ground staff concerned threw it out making the bag totally useless.Therefore, I claim appropriate compensation for the same Dec 18, 2017 Updated by [email protected] Referring complaint ID 1808320 dated 15.12.17. Attaching photo of damaged handle of the Aristocrat Trolley bag. Dec 18, 2017 Updated by [email protected] Ref. complaint ID: 1806413 dated 13.12.17 and 1808320 dated 15.12.17.Name of passengers travelling by 6E135 from Pune to Kolkata: 1.Ashok Kumar Mazumder seat no.30B and 2.Indrani Mazumdar seat no.30C Verified Support Feb 13, 2018 IndiGo Customer Care's response Dear Sir, Thank you for writing to IndiGo. With regards to your request, we would request you to kindly share your PNR number to enable us to assist you further. Regards, IndiGo Team
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[email protected]

Dear Indigo Team
Thanks for your response. There was no PNR on the ticket but Numeric Booking ID. I give below details as required:
Booking Reference:O184PX
Numeric Booking ID:[protected]there is no PNR) on the ticket
Flight No.6E 135 from Pune to Kolkata
If required given your mail ID, the ticket soft copy could be mailed.
With best Regards
Ashok Kumar Mazumder
Indrani Mazumdar

IndiGo Customer Care's response, Feb 16, 2018

Verified Support

Dear Sir,

Greetings from IndiGo!
We truly regret the inconvenience caused. We have initiated the refund of INR 1200/- for the premium seats and you can see the refund back in your account within 5-7 working days, also we would like to mention you, as per our COC (Conditions of Carriage) every mishandled baggage should be reported at arrival airport for further assistance, as checked you haven't reported at airport, hence we can't take this further. Kindly visit http://bit.ly/1VaPBiL (Clause 10.7) for more information.

Regards,
Team IndiGo