[Resolved] Indigo Airlines — refund of ticket cancellation

sudarsan velu

from Ahmedabad, Gujarat

Address:

320

Sir, i was purchased a ticket through on line, the pnr number is pi7pna. Unfortunately i got the ticket kochin to ahmedabad instead of ahmedabad to kochin. Suddenly i talked the airline and
They agreed to take ticket and inform to them with in one hour they refund the full amount. Then i take a ticket and inform to the airline to cancell the ticket and full refund. The ticket was cancelled till i can not get the refund in full. As regular indigo customer i request you to process the full amount of cancellation immedietly. I always reccomonding my all family and my friends to fly with indigo. Once again i request you to fulfill your promise. This is a customer request.

Regards

Sudarsan velu ezhava

Ahmedabad

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Sep 8, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2018

IndiGo Customer Care's response Hi Sudarsan,

We understand your concern. We have processed the full refund for the booking purely as customer service gesture in the travel agency account used while making the booking. Kindly get in touch with the respective travel agency to claim the refund.

Regards,
IndiGo Team

Aug 06, 2018

Updated by sudarsan velu Sir my complaint was none refund of which i was booked through the indigo webset pnr no pi7pna kochin to ahmedabad on 1.10.18. The ticket i booked in indigo webset and payment made directly. To indigo. As a customer i once again request u to please process immedietly cancellation refund in full. I hope indigo will fulfill your promise. Because i booked the ticket from indigo. I once again request u please refund the same. Regards. Sudarsan velu ezhava

Aug 07, 2018

Updated by sudarsan velu I was booked the ticket from indigo webset directly .then cancelled it some mistake. I got the ticket from kochin to ahmedabad instead of ahmedabad to kochin that so I asking you refund of the full amount till not received. As A customer I once again request you to please refund the full amount immedietly without fail my cancelled ticket Pnr No. Pi7pna.This ticket purchased directly from indigo there is no any agent. Regards. Sudarsan velu ezhava

Verified Support

Aug 07, 2018

IndiGo Customer Care's response Hi Sudarsan,

We would like to inform you that refund for the above PNR is initiated from our end in the same card used while making the reservation, which will be credited in 7 working days.

Regards,
IndiGo Team

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Comments

Fazmina

Main travel kar raha tha Delhi se Chennai Chennai se Colombo Indigo flights usme se mera bag se Chori Ho gai Mere bare mein log bhi laga hua tha magar bag main cut marker Chori kar li

IndiGo Customer Care's response, Aug 7, 2018

Verified Support

Hi Fazmina,

We regret to hear about your experience. Kindly confirm if the same is reported at our arrival customer service desk.

Regards,
IndiGo Team