Indigo Airlines — Refund of travel charges due to incorrect document validation from Indigo

VikasGupta700

Jun 17, 2022

Address:

Gurugram

Journey Date: 27 May 22 Flight No.: 6E73 PNR : LLB2JP

Description:

We were travelling to Singapore from Bangalore on the above PNR. In Bangalore no one checked our documents properly and didn't cautioned us that we were not having proper requirement to enter Singapore. We were stopped to enter Singapore and had to return back, Singapore immigration clearly stated it is mistake of airline and they have to take you back to India. Indigo airlines brought us back to Bangalore safely. However, we got mentally disturbed as we were travelling with our two kids and in Singapore we were placed in Immigration custody which was a big mental torture.

Indigo also charges us 1, 05, 000 rupees. Over and above we had to cancel our complete plan of 9 days which cost us more than 7, 32, 000 rupees and also overall mental disturbance.

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Comments

IndiGo Customer Care

from Delhi, Delhi

Jun 18, 2022

Verified Support

Mr. Gupta,

We can surely understand the agony. However, please be informed our team is working on your concern & shall get back to you at the earliest.

Regards,
Team IndiGo

IndiGo Customer Care

from Delhi, Delhi

Jun 29, 2022

Verified Support

Dear Mr. Gupta,

Greetings from IndiGo!

With regard to your email, we would like to confirm that we have sent the NEFT to the concerned department for further processing. The amount will reflect in the account within 10-15 working days.

Further, may we see our customer relations team has assisted you in the best possible way.

Thank you for choosing IndiGo.

Regards
TeamIndiGo