[Resolved]  Indigo Airlines — refund pending for almost a month

Our flight from chennai to sri lanka was cancelled due to the horrible attacks in colombo.

We were advised we would receive a refund within 7-10 working days.

We never received our refund and i have been in communication with the customer relations team with regards to getting my refund processed for around 3 weeks.

They have advised that the refund was processed under our booking number and that it was refunded to a mastercard.

I have explained many times now that we do not own a mastercard, we paid with a visa debit. I sent proof of the transaction and which card it was paid with.

I have requested calls on multiple occasions now to which i keep getting a copy and paste reply advising the have tried to contact us on the number we have provided - no calls have ever come through to our phones.

This has caused so much stress and all we want is our refund for the cancelled flight!

We would like to just give our bank details over and be refunded as soon as possible.

I have asked this to be escalated to a senior member of management on a couple of occasions as the advisors i genuinely believe do not care and are either just copy and pasting emails with false information or are just time waisting until i give up on my refund!

If necessary i can provide the details of the people we have been speaking to and all the 15+ emails we have received from that department.

Please contact me as soon as possible