[Resolved]  Indigo Airlines — refund request not honored

I live in canada, and was supposed to fly from toronto to india in the end of february with my family. Subsequently, my wife was taking an indigo domestic flight with reference kbrrwi. However, my flight to india was canceled since pakistan closed its airspace for international flights. I provided the proof of cancellation to indigo representatives. After spending hours with multiple representatives explaining my situation, they still refused to waive cancellation charges for my ticket even though they understood that the situation was out of my control. I am really disappointed that a valid exception can't be made as a good will gesture given the circumstances. It is quite unfair to the impacted customers.