[Resolved]  Indigo Airlines — reg. mishandling of baggage.

Address:

Alappuzha, Kerala, 690503

Dear indigo team,
Pnr no.*xfd4gw*

Myself jeevan george varghese, has unfortunately happened to fly in 6e1304 from muscat to trivandrum on 13/05/2018 @ 22.35 hrs. I checked in with a polycarbonate bag which is 27*18*12 inches in size worth weighing 30 kilos. The flight was okay and on arrival and receipt of the baggage, i was shocked to find the bag was critically damaged due to mishandling. My personal belongings and valuable fragile items like medicines, e goods etc available in that bag were luckily saved because of my good packing.
In this regard, i approached your airport staff and they checked my baggage and raised a property irregularity report which they assured me to be following up very soon.
They followed up later and offered me a bag which they delivered to my home, whichever was a smaller size and worth any use for me and which i returned.
Even after returning, and giving information to your airport authorities, there was no proper response in this regard. Later when i contacted customer support, they managed to take up the issue and after a lot of melodrama and they were offering me the same bag whichever was supplied wrong and want me to accept, which i denied bluntly. Later they offered with 2k flight voucher or something which again i refused since any of their offers were favoring my convenience or favor, rather helping themselves.
Finally, as a negotiation concern, i just asked for a replacement bag of the same size of the damaged one, which they bluntly refused to give. It is really disappointing to get such a pathetic response from a reputed flight company and the even the customer support executives once managed to disconnect the call even without manners/ courtesy.

Why i was hanging on with this particular issue since this is not the first time my baggage was damaged with the same flight coy, but my last flight to muscat with the same coy has happened to damage one of my bags in the same exact way as this time (Whichever i left in the mercy of time).

This is worth mentioning that the flying operations and the associated services such as cargo handling and so on are really disgusting with indigo and later i will try to avoid any more mistakes choosing indigo.

I am hereby planning to escalate the issue to consumer rights, hoping for justite.

Fyi & further proceedings if any

Regards

Jeevan g varghese