| Address: | New Delhi, Delhi | | Website: | Indigo |
My travel today i.E on apr 3 2016 has turned out my day holistic. This is my first flight with indigo and i am really not happy with the service. I am travelling with pnr no. M9rzkj and vb92fg chennai to varanasi booked through make my trip. I was charged for an excess baggage at chennai for rs 4500 and on enquiry was told that i wont have to pay for my next flight from delhi as i will be exempted by showing the receipt issued by them for next 24 hrs. But to my surprise i was slammed with a bill of rs 5000 again at delhi airport in indigo counter by a typical rude staff namely anup saying that i was given a wrong information at chennai.. Boss.. It's that my fault? It has just caused mental agony to me and my family with an infant around. Though the chennai staffs were polite and cooperative.. I am unhappy that i was misleaded. Expecting a proper and corrective action from the authority. Added to this, i travel frequently in this route and never had to carry my baggages in transit when travelled through same airlines. But this was really an itching experience. Just can't forgive myself for booking this airline and causing sufferings to my family. Was this information helpful? | 
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