Indigo Airlines — Regarding a nasty experience during flight 6e-447 on 19 june 2016

Dear sir,

I boarded a flight from amausi (Lko) to indra gandhi airport (Del) on sunday, 19 jun 2016 which leaves at 22:15 (Flight 6e-447) with my husband and 2.5 year old son. Journey was going smooth as my son was sleeping during the initial 35 mins of the flight and we knew it is a short duration flight of 45 mins as announced by the fa (Flight attendant). But as soon as seat belt sign was on, my son woke up due to air pressure feeling and ear pain and started screaming. We thought the crying is due to ear pain unless he told that he wanted to pee. We asked the flight attendant but she stopped us by saying that "seat belt sign is on" and due to safety reasons she cannot allow him to pee in toilet. My son was adamant to use the toilet only. All the passengers were watching the outcry of my son and the cacophony that was happening and we were continuously requesting the fa to allow us to use the lavatory for my child. My son was yelling so much that he might have fainted in another 2-3 mins but fa did not allow us.
To my surprise when i discussed this incidence then i got to know that in case of extreme emergency fa can't stop us and have to tell the safety measures while using the lavatory.

Being matured citizens we know that it was flight attendant's responsibility and duty, that's why did not fight with her but just want to ask a question "who would have been responsible if anything wouldhave gone wrong with my child"
Sir, its my request to you that fas must analyze the case of extreme emergency situations as you cannot guess the nature's calling and at is it can lead to fatal harm to health. "


Prerna goel
Flight 6e-447
Seat no 27 (D, e, f)
Dob: 19 jun at 22:15
Pnr :y8s8qc
Email id: [protected]@gmail.com
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