[Resolved] Indigo Airlines — regarding extra baggage

Bguha

from Jaipur, Rajasthan

Address:	Dhanbad, Jharkhand, 826001
Website:	Indigo

Dear sir
I have a confirmed ticket pnr no z9rkpv flight no 237 at check in i was told that i have an excess baggage of 11 kg. The staff at booking counter 17 mr abhishek asked me to find out if there was any known person (Relative) travelling with the same flight. So i waited outside of q and after about an hour spotted one such willing traveller. But on approaching mr abhishek he flately declined. Imay ask indigo why at all i was made to wait so long as directed by the said staff if that was of no use. I approached the senior staff but of no avail pl take urgent necessary action so that indigo is not tarnished dr b guha cms ecl cil

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Mar 17, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Hi,

With regards to your request, under PNR Z9RKPV, we would like to inform you that passenger was allowed to carry 15KG of Checked-in baggage, however the passenger was carrying 26 KG of checked in baggage. Hence as per the conditions of carriage, the excess baggage of INR 3600 was charged for 12 KG excess baggage at a rate of INR 300 per KG.

Further, we have shared your feedback regarding the staff. Staff shall be sensitized on it.

Regards,
IndiGo Team